TERMS & CONDITIONS

Terms & Conditions

Welcome to Dirwa Clothing & Apparels. These Terms & Conditions govern your use of our website and your purchase of products from our store. By accessing our website or placing an order, you agree to the terms outlined below.

We are committed to providing a safe, transparent, and professional shopping experience for ministries, church groups, faith communities, and all our valued customers.

Delivery Policy

Orders are processed promptly and delivered with care.

Return & Exchange

Easy support if you need help with your order.

Customer Support

Reach out to our team for assistance at any stage.

Customer Care

At Dirwa Clothing & Apparels, we are dedicated to serving our customers with care, professionalism, and excellence. If you have any questions regarding products, orders, payments, delivery, or returns, our team is here to assist you.

We aim to respond to customer enquiries as promptly as possible and to ensure that every customer enjoys a smooth and trusted shopping experience.

Orders

All orders placed through our website are subject to confirmation and availability. Once your order has been successfully placed and payment has been received, you will receive confirmation of your order.

We reserve the right to refuse, cancel, or limit any order where necessary, including in cases of pricing errors, stock unavailability, suspected fraud, or incorrect product information.

Privacy & Safety

Your privacy is important to us. Any personal information you provide through our website will be handled responsibly and used only where necessary to process orders, provide customer support, and improve your shopping experience.

We take reasonable steps to protect your information and work with secure payment systems where applicable. We do not misuse customer information, and we are committed to maintaining a safe and reliable online shopping environment.

Returns & Exchanges

If you experience an issue with your order, please contact us as soon as possible so we can assist you. Returns or exchanges may be considered depending on the nature of the product, order condition, and the circumstances of the request.

Products returned for assistance should be in an appropriate condition unless the return relates to a fault, damage, or production issue.

For support with returns or exchanges, please contact our customer service team directly.

Custom Orders

Dirwa Clothing & Apparels offers custom and ministry-based orders for churches, fellowships, ministries, and organisations. Because custom items are designed or produced according to customer specifications, turnaround times, pricing, and approval processes may differ from standard store purchases.

Customers are responsible for confirming all custom order details before production begins, including sizes, colours, branding, quantities, and wording.